Frequently Asked Questions

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Everything you need to know about working with Digital Gigs — from pricing and timelines to ownership and support. Can't find what you need? Reach out directly.

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Pricing & Packages Project Timelines What's Included Ownership & Rights Post-Launch Support How We Work Getting Started Free Strategy Call No Commitment Required Honest Answers Pricing & Packages Project Timelines What's Included Ownership & Rights Post-Launch Support How We Work Getting Started Free Strategy Call No Commitment Required Honest Answers
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General
About Digital Gigs and how we operate
1What is Digital Gigs and what do you do?
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Digital Gigs is a full-service digital agency based in the US. We help businesses establish and grow their online presence through web development, app development, SEO, digital marketing, brand design, and business registration. Our mission is to make world-class digital services accessible to every business — not just the big ones.
2Where is Digital Gigs based?
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We are a US-based digital agency. While our team operates remotely, we serve clients across the United States and internationally. You can reach us any time at info@digitalgigs.tech or via WhatsApp at +1 (978) 886-6006.
3How long has Digital Gigs been in business?
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Digital Gigs has been operating for over 5 years. In that time, we've delivered 110+ projects across web development, app development, digital marketing, SEO, brand design, and business registration — serving clients across 12+ countries.
4What industries do you work with?
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We work with businesses across virtually every industry — including e-commerce, healthcare, real estate, food & hospitality, finance, legal, tech startups, fitness, education, and more. If you have a business and need a stronger digital presence, we can help.
5Do you work with startups and small businesses?
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Absolutely. We love working with startups and small businesses. In fact, they're our specialty. We tailor every solution to your stage, your goals, and your budget — whether you're launching your first website or scaling an established brand. There's no project too small for us to take seriously.
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Services
What we offer and how each service works
1What services does Digital Gigs offer?
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We offer six core services: Web Development, App Development (iOS, Android & cross-platform), SEO Optimization, Digital Marketing (paid ads, social media, email), Brand Design & Identity (logos, brand guidelines, social kits), and Business Registration (LLC formation, EIN, operating agreements). You can view full details on our Services page.
2Can Digital Gigs handle multiple services at once?
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Yes — and many of our clients hire us for multiple services simultaneously. For example, we'll build a website, handle the SEO, and run the digital marketing campaign all at once. This is actually more effective because everything works in harmony. We'll assign a dedicated project manager to coordinate all workstreams.
3What kinds of websites do you build?
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We build all types: business websites, landing pages, e-commerce stores, portfolio sites, booking systems, membership platforms, and fully custom web applications. We work with WordPress, Webflow, and custom HTML/CSS/JS depending on what fits your project best. All our builds are mobile-first, fast-loading, and SEO-ready.
4What kind of apps do you develop?
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We develop native iOS apps (Swift), native Android apps (Kotlin), and cross-platform apps using React Native or Flutter. We build everything from consumer-facing apps and MVP builds to full SaaS platforms. We also handle API integrations, payment systems, push notifications, and App Store/Google Play submissions.
5How long does SEO take to show results?
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SEO is a long-term investment. Most clients begin to see measurable improvements in rankings and organic traffic within 3–4 months. Significant results typically appear by month 6. The timeline depends on your industry's competitiveness, your starting point, and the keywords targeted. We provide monthly reports so you can track progress every step of the way.
6Which platforms do you run ads on?
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We manage campaigns across Facebook, Instagram, Google (Search & Display), TikTok, YouTube, and LinkedIn. We recommend the right platforms based on your audience, industry, and goals — not just what's popular. Every campaign includes a clear strategy, creative assets, targeting setup, and monthly performance reporting.
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Pricing
Costs, quotes, and what you can expect to pay
1How much do your services cost?
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Our pricing varies by service and scope. As a general guide: websites start from $500, mobile apps from $1,500, brand design from $350, SEO from $400/month, digital marketing from $600/month, and business registration from $250. Every project starts with a free consultation and a custom quote — we never charge for the conversation.
2How does your payment structure work?
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For project-based work (websites, apps, branding), we typically require a 50% deposit to begin and the remaining 50% on delivery. For monthly retainer services like SEO and digital marketing, payment is due at the start of each billing cycle. We accept major credit/debit cards, bank transfers, and other payment methods discussed during onboarding.
3Do you offer refunds?
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We stand behind our work. If you're not satisfied with a deliverable, we'll revise it until it meets the agreed scope — that's our standard. Refunds are handled on a case-by-case basis and depend on the project stage. We've maintained a 94% client retention rate because we resolve issues before they become disputes. Our commitment is always to get it right.
4Are there any hidden fees?
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None. Every quote we issue is fully itemized and transparent. You'll know exactly what you're paying for before we begin. The only time additional costs arise is if you request significant scope changes mid-project — and even then, we'll always discuss and agree on the new cost before proceeding. No surprises, ever.
5Do you offer discounts for bundled services?
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Yes. When you engage us for two or more services together — for example, a website plus SEO, or branding plus a website — we offer bundled pricing that gives you a better overall rate than hiring separately. Ask about our bundle packages when you reach out and we'll put together a combined proposal.
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Process
How we work and what to expect
1How do I get started with Digital Gigs?
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Getting started is simple. Click "Get a Free Quote" or reach out via WhatsApp or email. Tell us about your project — what you need, your goals, and your timeline. We'll respond within 24 hours to schedule a free strategy call. On that call, we'll ask questions, understand your needs, and send you a detailed proposal. No pressure, no obligation.
2How long does a typical project take?
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Timelines vary by project type. Standard websites typically take 1–3 weeks. E-commerce and custom web builds take 3–6 weeks. Mobile apps range from 6–16 weeks depending on complexity. Brand identity packages take 1–2 weeks. Business registration takes 1–3 weeks depending on your state. We always provide a clear timeline upfront and stick to it.
3How do you communicate during a project?
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Every client gets a dedicated project manager who serves as your single point of contact. We communicate via your preferred channel — email, WhatsApp, or video call. You'll receive structured progress updates weekly, milestone check-ins at key stages, and we're available to answer questions between updates. You'll never be left wondering where your project stands.
4How many revisions do I get?
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We include a fair number of revision rounds in every project — typically 2–3 structured rounds for design work and unlimited minor revisions for written content within the agreed scope. We define this clearly in your proposal. Our goal is for you to be genuinely happy with the final product, so we work collaboratively to get it right.
5What do you need from me to get started?
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It depends on the service, but generally: your business goals, target audience, brand preferences (colors, style, examples you like), any existing brand assets (logo, fonts), content you want included, and access to any existing accounts we'll be working with. Don't worry if you don't have everything — we'll guide you through a structured onboarding checklist after you sign on.
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Technical
Tech stack, hosting, domains, and ownership
1Who owns the website, code, and designs after delivery?
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You do — 100%. Upon full payment, you receive complete ownership of all code, design files, assets, account credentials, and intellectual property. There are no licensing fees, no ongoing access dependencies on us, and no strings attached. We hand over everything at project completion and you're fully in control.
2What platforms and technology do you build on?
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For websites, we primarily work with WordPress (using Astra, custom themes, or page builders), Webflow, and fully custom HTML/CSS/JavaScript. For apps, we use Swift (iOS), Kotlin (Android), React Native, and Flutter. For marketing, we use Meta Ads Manager, Google Ads, Mailchimp, Klaviyo, and others. We recommend the right technology for your specific needs.
3Do you provide hosting and domain registration?
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We can assist with both, but they are billed separately from our services. We'll recommend the best hosting solution for your project (typically Namecheap, Cloudways, WP Engine, or similar) and help you set everything up. If you already have hosting and a domain, we'll work with what you have — as we do with digitalgigs.tech on Namecheap.
4Will my website be mobile-friendly?
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Every website we build is fully responsive and mobile-first. We test across multiple devices and screen sizes — including the most popular iPhone and Android models — before delivery. Mobile performance and layout are not an afterthought; they're part of our core build standard from day one.
5Do your websites come with SEO built in?
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Yes. Every website we build includes foundational SEO: proper heading structure, meta titles and descriptions, schema markup, clean URL structure, image optimization, fast load times, and Google Search Console setup. This gives you a strong starting point. For ongoing SEO growth — content, backlinks, and ranking — that's our SEO Optimization service, which you can add on.
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Support & Aftercare
What happens after your project is delivered
1Do you offer support after the project is delivered?
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Yes. Every project includes 30 days of free post-launch support. During this period, we'll fix any bugs, address any issues, and ensure everything is running perfectly. After 30 days, we offer affordable monthly maintenance and support packages — covering updates, security monitoring, performance checks, and content changes — tailored to your needs.
2Can you maintain and update my website ongoing?
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Absolutely. We offer ongoing maintenance retainers that cover plugin and theme updates, security patches, performance optimization, content updates, and priority support. Many clients stay with us long-term because it's far easier to have the team who built your site maintain it. Ask us about our maintenance plans during your project.
3What if something breaks or goes wrong after launch?
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If something breaks within the 30-day post-launch window due to our work, we fix it at no charge — immediately. If it's caused by a third-party plugin, server issue, or something outside our build, we'll still help troubleshoot and advise. We don't disappear at handoff. You can always reach us at info@digitalgigs.tech or +1 (978) 886-6006.
4How do I contact Digital Gigs for support?
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You can reach us at any time via email at info@digitalgigs.tech or on WhatsApp at +1 (978) 886-6006. For new project enquiries, you can also fill out the contact form on our website. We respond to all messages within 24 hours — typically much faster. For existing clients on a maintenance plan, you get priority response within a few hours.
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