Privacy Policy

1. Who We Are

Digital Gigs is a full-service digital agency based in Haverhill, Massachusetts, United States. We provide web development, app development, SEO, digital marketing, brand design, and business registration services to clients in the US and worldwide.

Business Address: 1 Peters Ln, Haverhill, Massachusetts 01832, United States
Email: info@digitalgigs.tech
Phone: +1 (978) 886-6006

2. Information We Collect

Information You Provide Directly

When you fill out our contact form, request a quote, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Company or business name
• Website URL
• Service(s) you are interested in
• Project timeline and details
• Any other information you choose to provide in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit

This information is collected through cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, quote requests, and messages
• To provide, manage, and deliver our services to you
• To send you project updates, invoices, and relevant communications
• To improve our website, services, and customer experience
• To analyze website traffic and usage patterns
• To comply with legal obligations
• To protect against fraud, abuse, or unauthorized access

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent — when you voluntarily submit information through our contact form
• Contractual necessity — when processing is required to deliver services you have engaged us for
• Legitimate interests — to operate, improve, and promote our business in a way that does not override your rights
• Legal compliance — when required by applicable law

5. How We Share Your Information

We do not sell or share your personal data with third parties for their own marketing use. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (e.g., email delivery, analytics, payment processing). These providers are contractually bound to protect your data and may only use it to provide services on our behalf.
• Legal requirements — if required by law, court order, or governmental authority.
• Business transfers — if Digital Gigs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your experience and collect analytical data. The types of cookies we use include:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Functional cookies — remember your preferences and settings

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Enquiry and contact form data is typically retained for up to 2 years. Client project data is retained for the duration of our working relationship and up to 3 years thereafter. You may request deletion of your data at any time (see Section 9).

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, secure email transmission, and access controls limiting who can view your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (“right to be forgotten”)
• Right to restriction — request that we limit how we use your data
• Right to data portability — request your data in a structured, commonly used format
• Right to object — object to our processing of your data in certain circumstances
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.

10. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take prompt steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.