Terms of Service

1. Service Agreement

By engaging Digital Gigs for any service, clients agree to the terms set out in this document. Our work begins upon client onboarding and receipt of the required deposit payment. Every engagement involves customized strategies, platform setup, digital tools, and service execution tailored specifically to each client’s business goals and requirements.

The specific scope of work, deliverables, and timeline for each project are outlined in a written proposal provided to the client before work begins. By approving the proposal and making payment, the client confirms their acceptance of both the proposal and these Terms of Service.

2. Payment Terms

Project-Based Services

For one-time projects — including websites, mobile apps, brand design, and business registration — a 50% deposit is required before work begins. The remaining 50% balance is due upon project completion and prior to the release of final deliverables.

Monthly Retainer Services

For ongoing services — including SEO optimization, digital marketing, and website maintenance — clients are billed at the agreed monthly rate at the start of each billing cycle. Services for that cycle begin upon receipt of payment.

Monthly retainer fees cover ad management, performance tracking, content execution, reporting, and ongoing client support as defined in the service agreement.

Late Payments

Invoices not settled within the agreed payment terms may result in a pause or suspension of active services until the outstanding balance is cleared. Digital Gigs reserves the right to apply a late payment fee of 1.5% per month on overdue balances.

3. Cancellation Policy

Clients may cancel future services at any time by providing written notice at least 14 days prior to the next billing cycle. Cancellations submitted with less than 14 days’ notice may be subject to a charge for the upcoming billing period.

How to Cancel

All cancellation requests must be submitted in writing via email to info@digitalgigs.tech or through our official communication channels. Verbal or informal cancellations will not be accepted or processed.

Effect of Cancellation

• Payments already processed will not be refunded
• Services already rendered cannot be reversed or undone
• Any work in progress at the time of cancellation will be billed proportionally based on completion
• Access to platforms, accounts, or tools managed on behalf of the client will be handed over upon settlement of any outstanding balance

Cancellation by Digital Gigs

Digital Gigs reserves the right to terminate a service agreement if a client engages in abusive conduct, fails to make payment, or materially breaches these terms. In such cases, a refund will only be issued for work not yet commenced.

4. Client Responsibilities

To ensure projects are delivered on time and to the agreed standard, clients are responsible for:

• Providing all required content, assets, brand materials, and information promptly
• Granting Digital Gigs access to necessary accounts and platforms required to perform the service
• Reviewing and approving deliverables within agreed timeframes
• Ensuring that all content and materials provided do not infringe any third-party intellectual property rights

Delays caused by a client’s failure to provide required materials or approvals may result in revised project timelines. Digital Gigs will not be held responsible for delays attributable to the client.

5. Intellectual Property & Ownership

Upon receipt of full and final payment, the client receives complete ownership of all custom deliverables created for their project — including website code, design files, app source code, logo files, and brand assets.

Any third-party assets used — such as stock images, fonts, plugins, or frameworks — remain subject to their respective licenses. Digital Gigs will inform clients of any such assets and any ongoing licensing obligations.

Until full payment has been received, all work produced remains the intellectual property of Digital Gigs and may not be used, published, or distributed by the client.

Unless requested otherwise in writing, Digital Gigs reserves the right to display completed work in our portfolio and marketing materials.

6. Confidentiality

Digital Gigs treats all client information as strictly confidential. We will not disclose, share, or sell any confidential business information, project details, or trade secrets to any third party without prior written consent, except where required by law. Clients are similarly expected to keep any proprietary methods, pricing, or internal information shared by Digital Gigs confidential.

7. Limitation of Liability

Digital Gigs does not guarantee specific outcomes such as search engine rankings, advertising results, revenue growth, or app store approvals, as these are influenced by factors outside our direct control.

To the fullest extent permitted by law, Digital Gigs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including loss of profits, loss of data, or business interruption. Our total liability for any claim shall not exceed the total amount paid by the client in the 3 months preceding the claim.

8. Policy Updates

Digital Gigs reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website at digitalgigs.tech/terms-of-service/ and will take effect immediately upon publication. The “Last Updated” date at the top of this page will reflect the most recent revision.

Continued use of our website or services after any changes are posted constitutes acceptance of the updated terms. For clients with active service agreements, we will communicate any material changes directly.

9. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, United States. Any disputes that cannot be resolved through good-faith negotiation will be submitted to binding arbitration in Haverhill, Massachusetts, in accordance with the rules of the American Arbitration Association.

10. Contact Us

If you have any questions about these Terms of Service or your engagement with Digital Gigs, please reach out before making any payment or beginning a project: